| rev:text
| - I was pretty excited to stay at this Moxy location after staying at the Milan Airport location, and I got a great rate on Hotwire. The lobby is great, and definitely a nice place to hang out with friends. But a lot of customer service issues came up during the visit that made it a very frustrating stay.
I checked in on a Saturday and found out there was no guitar in my room. I came down and chatted with the staff, and I was promised they'd put one in my room while I was out to dinner. I returned late night to find that it wasn't done, and the staff could not find a working guitar. After sitting in the lobby for 15 minutes, they brought me a guitar with a broken string. It wasn't a huge deal, but it was frustrating to have to ask 3 times for something.
When I pulled in that Saturday night, there was no parking available. The front desk staff then told me that there was a party and they wouldn't be staying overnight. That didn't help me as I was trying to park for the night, so I was told to park on a red curb where it was technically illegal for me to park. I'm glad my car wasn't towed, but had there been a fire I'm sure my car would have been liberally moved by firefighters. That's two strikes against MOXY. They could have warned me about this earlier at check-in and I would have just Ubered to dinner.
The third strike came on my last day. I had arranged a 4pm late check-out as I was up until 7am the night before for work. Just after noon the front desk called and woke me up asking me if I was checking out. The front desk staff hadn't seen the note on my account, so my sleep was ruined and I tried in vein to go back to bed. Then housekeeping knocked on my door as I was about to fall back asleep and asked me the same question. The staff clearly doesn't know how to communicate with each other or the front desk would have immediately called the housekeeping manager to tell them I had a late check out. They should have had this on their daily report in the first place as I checked TWICE the day before about my 4pm late check out.
I addressed all of this with the hotel manager, who apologized for this and the earlier issues. He actually said he'd refund my entire stay, which I said wasn't necessary. Weeks later, there is no refund on my card that he insisted he'd get done. Just another thing that was told to me about getting done and did not.
I love the property and the amenities provided in the lobby, but they have a LONG way to go for customer service. They should be ashamed to be part of the Marriott brand with the way they kept dropping the ball during my stay.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)