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| - This is the place to take your car! After 35 years of being jerked around and ripped off by various car dealers laying in wait to take advantage of a woman driver, I was not happy to have to take my car in for it's 90k mile service and some minor repairs. Not being from the area, I called the dealer and was given a soft quote of about $800. The reviews gave them 1 star, and a long list of bad reviews siting poor performance and outright theft. Great. Another go-round with the same below-par service. After looking for an alternative, I found these guys and spoke with Carlos, who told me what scheduled maintenance was needed, but wanted to look the car over before an actual quote. I brought it in that day and they went over the entire car for almost an hour. No charge. (the dealer has charged me $100 for a 15 minute inspection in the past) They told me what it needed and then I added a total power steering service and a repair on my lift gate which needed 4 parts and labor to fix. even after the added stuff they came up with a price of $840. with a 12k nation wide guaranty with roadside assistance. (Dealer had 30 days) Sounded great! They got me in the next day and after everything was done, the bill came up LESS by about $60! As if that wasn't great on it's own, they actually bought Valvoline to use in my oil change even though it's not their usual oil. Again, no extra charge for this "concierge" service. And even better, Jeff, the transmission guru, (I think more like a super-hero) was nice enough to trouble-shoot a weird transmission/electrical issue with my cruise control that's been popping up from time to time for years. The dealer keeps trying to fix it by replacing "bad sensors" at $500 a pop, (i have had it done 5 times in 2.5 years), but they never really get to the bottom of it or fix it. Try as he might, he couldn't duplicate the issue- probably because it only happens when the car is loaded down with extra weight. As I am about to drive to Seattle, he did tell me that if it started to act up, to call him directly from the road and he would try to help. WHAT??! This man, like most true experts, likes a good puzzle and wants to get to the bottom of it. Definitely someone you want on your team. I will have these guys on speed dial for sure. The icing on the cake? They were nice, on time, and really fun to be around. I can truthfully say that this was the BEST automotive experience I have ever had. KUDOS to Honest-1, and special thanks to Carlos,Jeff and the team. They live up to their name and deserve every good review they have on this site. Expect 5 stars, because they deliver.
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