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| - I purchased a washer and dryer from RC Willey 6-2015. The newest LG to hit the market. I also purchased the extended warranty plan as well. 2 weeks after installation, I started to have issues with the washer, I notified RC Willey and they told me that the LG warranty would be the first warranty I would have to use due to the INSTANT problem I'm having. LG then told me they would contact thier people who take care of warranty issues and they will be in touch. Two weeks later... BUY RITE contacts me and makes the appointment with me on a Saturday to come take a look at my washer. The Technician came out and stated it needed a new motor and a new rotor... "possibly a factory defect?" He says.. hmmm... smartest guy they had I guess. . He said that he would order the parts and get it fixed. Fast forward almost 30 days later, Buy Right Appliance office calls and states, " we have your part and need to make an appointment with you to install it." I asked her if it was one "part" or was it both parts that was supposed to be ordered? She says, " aaaahh... I don't know, hold on.." she comes back to the phone and says, " ok, so when would you like to make that appointment? " I answered, " when you have all the parts together, and can install them at once, how about tomorrow at 3pm? " she says, "I don't know about all the parts and we don't make appointments for 3pm or later cause it gets to be too late." After calming myself briefly, I said, " then just make it for 8 or 9 am on Saturday, I'll be home all day, and won't have to miss any work to accommodate your service hours of operation. " now get ready for this... she says, " I don't work Saturday's. " I, once again refrained from using cuss words and said, " well.. how about the technician that came out to diagnose the washer the first time?? He came out on Saturday, I don't think he needs you here to help him does he?!" " try sending him out here and you stay home, does it have to be the office staff that comes out to do the repair? Or can it be the technician?" NASAs missing rocket scientist says, " no...when do you want to make the appointment? " I have learned in life that are certain things you just can't do. One of the top 3 itemsis, YOU JUST CAN'T FIX STUPID. So after yelling at RC Willey over the phone and threatening to drop the piece of garbage off on thier doorstep, they will be replacing the entire washer and hopefully BUY WRONG APPLIANCE stops holding job fares at Barnum And Bailey. All they need are some little dogs jumping through hoola hoops, cotton candy, and popcorn... because they already have a bunch of clowns.. good for them they live off warranty work, they would NEVER survive a real customer based business.
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