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  • I just corrected a few punctuation and spelling/grammar issues. Looks good, I think it flows nicely. Love you!!! Big O, Big No! If you don't read the whole review just remember my saying when purchasing new tires. It's easy to get good ratings when there are no issues, however when we purchased tires for my wife's Nissan van the sales person was very helpful. He sold us the best tire Big O had to offer with their best warranty (65 K miles). We spent just under $800.00 for all 4 tires. 1 year later my wife took the car into Big O as it was shaking so bad we lost our hub caps. She was told that all 4 tires needed to be replaced. Turns out that under warranty we had a tire separating, one was dried out, and the other two were unsafe as a result of the 2 failed tires. To our surprise they wanted over $450 to replace the tires. I went down to speak with the manager as I was confused as to how this could be. I let the manager know it was clear the tires were failing from defects. Needless to say Big O was still unwilling to change their stance. We were so appalled that we went down the street to purchase 4 new Pirelli tires with 90k mile warranty for only $480.00 out the door. While having the tires replaced we found that the tires sold to us by Big O were the wrong tires as they were under the load size specified by the manufacture. No wonder they failed miserably. I promptly called Big O to report our findings, believing they would replace the tires at no charge for their gross oversight. However no change in their stance of charging us money to replace the tires. Turns out Big O put the undersized tires on the van knowing they do not make the correct size in that tire to keep our family safe. Why would they do this? Is it because they make more money on their own brand? It's important to know they put my family in jeopardy as well as causing the tires to fail yet wanted us to pay them to fix a problem they created. Luckily no one was hurt, unlike the families that purchased Firestone tires in 2000.
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