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| - This hospital was up-to-date and looked pretty, but lacked the substance and service to back up the nice design. During my husband's experience there (and I was with him almost 24/7 for three days) the Mountain Vista hospital seemed perpetually understaffed and slow. My husband's three-day, post-surgery stay in Oct. 2011 was frustrating because, for example, quite often we had to call or ask 2-3 times for help from nurses once he was on the floor and then wait 15-20 minutes at times. To me that means the staff can't keep up with demands, because the nurses seemed caring enough. He had to wait an extra hour in recovery simply because there wasn't a staff person to bring him upstairs to his room. Everything was delayed or slow during the entire stay.
On the first day, while he was in surgery, the secretary who staffed the surgery waiting room simply up and left at about 4 p.m. while two of us were still waiting there for family members in surgery. So I had no way to even find out what was happening without going out to the main lobby and asking a volunteer to check.
Eventually (after I kept asking) the front desk directed me upstairs to wait for him, but I had to continually ask about the delay before being directed back downstairs to the surgical waiting room. Fortunately a staffer from the surgical care floor went with me, because the surgery waiting room had been closed and locked, and again, there was no one to help us.
I went back upstairs for another long wait in his room, before finally someone was free to bring him upstairs. By that time it was 3 hours after surgery had ended and he'd been awake for almost two hours, without me there to be there with him. Unbelievable!
The food was decent - nothing more. The room was very nice, reminiscent of a four-star hotel room with woodwork and a flat-screen TV (along with all the hospital bells and buzzers and equipment), and the bathroom was beautiful, with lovely tile work in up-to-date designs.
Staff were nice, but I had to wonder about two nurses who parked outside our door having a "private" and very overhearable conversation about how unhappy one of them was, while my husband was waiting for care from the other one. Completely unprofessional.
We were very happy to leave, but even that process took extra time and waiting. His 11 a.m. estimate for check-out dragged out to 2:30! Nobody seems to be in a hurry to do anything, ever. They know you'll have to wait, and it just doesn't seem to matter that much. And again, to me that says the staff are too busy, not that they are uncaring.
Bottom line: don't expect five-star (or even four-star) service from this hospital, even though it's new and pretty. Expect about the same level of care you'd get anywhere else - possibly worse.
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