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  • 5-star all the way. In the past couple of months since we've been in this house we were working on bigger projects and as long as the old opener was working, we'd deal with it. But it was really flaky and would sometimes stick halfway down and the sensor wasn't working to stop it if something was in the way, and when you're moving, something is always in the way. I also found myself out in the driveway with my arm out the window doing contortions to get the damn opener to kick in and open the damn door. So frustrating. I was starting to think it was the metal plate in my head. Well, enough was enough, and I called MasterCraft this week and it was smooth sailing. Everything from scheduling, to our tech, Jonathan, to Nigel in the office taking care of the payment. Easy as could be. And now we have a nice new opener so I don't have to alienate my new neighbors anymore by sitting out in the driveway cussing. The new one will open when I'm way down the block! How nice is that? Jonathan really took his time explaining the new opener and its features and answered all my questions. We also talked about options for doors if we ever decide to replace one of those. Overall I could not be happier. I feel bad that I had reached out to 2 other companies (who never got back to me) before calling MasterCraft. Don't even waste time. Just call these guys.
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