I contracted Desert Greenscapes to install artificial grass in a ~200 sq. ft. area in my East-facing backyard. I purchased the highest quality material they sold @$7.50 per sq. ft. The install was great. The very next day it began to melt. I called the company and they agreed to replace the damaged turf as long as I put up window coverings. I have since called the company 12+ times over the past month. There has been a total of two returned calls- the first call resulted in the consultant stating he needed to discuss options with the owner. The second call back (after several of my calls) resulted in the consultant stating he would have to get with the schedulers and that he would call me back. There have since been several further calls on my part with no response. This includes calls to the consultant and calls to the receptionist.