OH man, I really hope the Apple that we all knew didn't die along with Steve Jobs. I have noticed a serious drop in customer service since his passing over a year ago, and this location has been the indentifyer.
I have 7 Apple products that I use regularly, so I am a bit of a fanatic. For the last 3 years I was given AMAZING customer service, as the staff would just replace broken parts for free even though I was outside of the AppleCare timeframes. (This very reason made me fall in love with Apple as a company).
Now within the last year, I have had two problems with my products (broken optic drive, and broken iPhone home button) both of which i was required to pay full price for. Now, I do not mean to imply that I always expect free service and replacement, though it does seem to be correlated with the transition of the company.
Other than this issue, the staff is always incredibly friendly and helpful. It just seems as though the higher-ups might have clamped down on the "homie hook-up".