Well update...
My first experience was amazing. After that. Terrible. Three times I went there I drove 20 minutes and they couldn't get me in. They told me it was an hour wait and the place was dead empty. Only place I couldn't get into in oh 20 years?! The other two times I had an awful experience. The technicians were downright mean to the point I didn't want to go back. I went in to have gels taken off and left with most of it still on and a fair share of damage to my nails. The other time my cuticles were all cut up and again nails were messy and horrible. It's sad to go from such an amazing experience to such a terrible one. I was hoping it was a fluke but apparently the good experience was. They also really seem to push people to leave yelp reviews. May I suggest making your current customers happy and keeping them rather than seeking new ones.