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| - The only reason this review gets a second star is because of the bridesmaid dress shopping. If I'd only had my bridal gown appointment, this would be one star. I am a planner, so I made two appointments at this location for the same day, an 11am for the bridesmaids and a 5pm for myself. This was about two weeks ago.
The Good:
The bridesmaids' appointment went well, with the exception of a store error that caused a short period of distress for myself and one of my bridesmaids. Our consultant for the bridesmaids' dresses was very nice and attentive. She greeted us as we walked in the door and she had my favorites from my online profile printed out. She quickly showed us where each of the favorites were located and we decided which ones the girls should try on. We decided on a dress in under an hour and my girls ordered theirs. My only issue with the bridesmaids' dress shopping experience is that one of my bridesmaids called the store today to see if her dress had came in (I had received an email that my maid of honor's dress was in) and they proceeded to tell her that they had no record of her purchase or my wedding party, despite the fact that I (and my maid of honor) witnessed her purchase the dress the day of the appointment. After the associate implied my bridesmaid was lying, she asked to speak to the manager and was able to get it straightened out. It turns out they had missed the last letter of my name when they entered her order. My name was spelled correctly on my maid of honor's order and on my DB online account, so it was just a typo, but it caused some temporary distress.
The Bad:
When we returned for my bridal gown appointment later in the day for my second time slot, we arrived about 15 minutes early, so we looked around for a bit. When it was time for my appointment, my consultant came over to me (a different one from the bridesmaids' appointment). She had an attitude from the very beginning. She asked me my pants size and I told her 8-10, but that I was smaller on top. She then says "OK, then you'll need a 12.. all of our dress sizes are your pants size plus one." I told her how I wear different sizes depending on what the item of clothing is, because I have a big bottom (size 10-12) and smaller waist (size 6-8). She would cut me off and say in a very rude tone (my bridesmaids were there with me and couldn't believe she was using that tone while supposedly trying to make a sale), "It's ALWAYS your pants size plus one, so it'll be a 12." I can't imagine how a body-conscious bride might react to her words and tone she was using in this moment. Luckily for her, I couldn't be happier with my figure. I have flat stomach with curvy hips.. but she could really hurt someones feelings.
Then, she took me to the fitting room and when she was dressing me, she would jerk the dresses around me and was very short with me. I was really bothered by her attitude because I couldn't be a more agreeable person. Despite all of the attitude she gave me, I still smiled and was friendly. I'm not a person who ever yells at people. I am laid back and even timid, so I would never be rude to the salesperson and couldn't understand why she was that way with me. All of the dresses she put me in were size 10 by the way, not 12, and they fit perfectly. So much for her "your pants size plus one" attitude. Another instance of her poor customer service was when I tried on a dress with a waist sash. She tied the sash on my waist, and I explained to her that I would rather it be around my hips where (in my opinion) this horrible looking seam was. She told me that the sash would ride up if we put it there without getting it sewn on, which I told her I understood. However, I asked if I could still see it tied at the hip to cover the seam because the only way I would buy that dress is if I got a sash sewn on to cover that seam. She tied it at my waist (inches above the seam) once again, so finally my maid of honor held it down at my hips where I wanted to see it since my consultant wouldn't. After this, I had told my family and friends that were there that this consultant was ruining my experience and making me not want to spend any money here at all. Thankfully, since I am not comfortable confronting people or being rude to people, my future sister-in-law went and spoke to the manager about her. The manager took over for some time and that was better, but we got the original consultant back again shortly after.
Overall, I was very displeased with my experience at David's Bridal. I expected more from such a large company. I would think that the sales associates work on commission, but by the carelessness I experienced, it seems as if she could care less if we spent money there. Prior to this experience, I wanted to buy not only my gown there, but also my veil, mother-of-the-bride dress, and flower girl dress there, but now DB has lost my business for all of those things. I am happy to say that I found my dress elsewhere.
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