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| - This was about my 15th (or-so) SuperShuttle, but my first time trying them in Phoenix.
First off, after purchasing a ride on their user-friendly site, they e-mail you a receipt with directions to find the attendant outside of the baggage terminal: "TERMINAL 2: AFTER COLLECTING LUGGAGE, PROCEED TO THE EAST EXIT PAST BAGGAGE CLAIM AND LOCATE THE VAN SERVICE SIGNS AT THE OUTER CURB. TERMINAL 3 & 4: AFTER COLLECTING LUGGAGE, PROCEED TO THE OUTER CURB AND LOCATE OUR SUPERSHUTTLE REPRESENTATIVE, NEAR A SIGN THAT SAYS VAN SERVICE. THE SUPERSHUTTLE REPRESENTATIVE WILL ASSIST YOU WITH BOARDING A VAN."
The instructions are simple enough, but I walked right past the attendant when I went outside to search for the "van service" signs. I saw the signs, but no attendant, only to realize several minutes later that she was sitting down in a uniform that wasn't very professional or catchy. Her communication skills were juvenile and abstract as she spoke as if I had been a regular. She said that it'd be about 10 minutes and gave me a number without specifying that it referred to a shuttle. I had to ask if the number referred to a van.
The driver was great though. He ended up finding me, taking one of my heavy bags even though I insisted otherwise and he was in his 60's, and was very efficient in making a direct route and getting me home ASAP. In all, for only $31 for two after a 10% Yelp discount, I definitely prefer the SuperShuttle if I don't want to drive myself or park at PHX.
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