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  • For anyone who may have taken my advice and used Indian Trail Air & Heat, I wanted to apologize!!! I am extremely customer loyal and have used them several times over many years. Only during the most recent call did I realize that the company isn't good - I was just lucky enough to get a good tech!!!! During the recent visit the "new" guy released who knows how much refrigerant into the air (not the little bit left in the hose) - he scrambled to turn off the valve when realizing his disconnect procedure was wrong (then wanted me to pay for all the refrigerant that had come out of tank into my system and into the air)... Didn't come in the house to see if it was cooling afterward, did no checks on any other areas of the system etc... (All things the company claims are what they charge the service call for).... Obviously bad techs happen - but when I called the office, I got nothing but "er, um, ah" etc. then half the things I was told contradicted what the tech said (as well as what I have observed over 25 years - for example the office claimed they "don't charge for refrigerant by weight").... There were several other questionable behaviors - but the bottom line is this.... I was very unhappy and they didn't care at all.... (In spite of the fact they boast a service satisfaction guarantee!!!) So I hate that I have given them so much money over the years and hate that I now have to find another hvac guy and hate that the many people I had boasted to them about may have received the substandard service I recently received because they trusted my recommendation..... If anyone knows "Randy" at Indian Trail Air & Heat - PLEASE tell him if he ever goes out on his own to get in touch!!!!!! Or if there are any HVAC company owners on here - you should poach randy - he will only make your company look better!!!!
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