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| - Mark pretty much saved the day for me. As a result of a storm last night (of course a Sunday night), my tenant informed me that a window in my condo got rattled off the track and ultimately shattered, cutting up her roommate's arm. I was a nervous wreck all night, so got on the phone first thing Monday morning with the HOA. I thought I had to replace a whole window and had to go through the process of getting approval, then finding the approved window, etc. I was told it would take 10-14 days for it all to get done through a big-box store. I thought that was unacceptable, so looked on Yelp for a small business. Garcia's was one of the first I saw, with excellent reviews. I left a message and within minutes Mark called me back, and it was obvious he wasn't trying to take advantage of my situation. He asked me if I needed the whole frame or just the glass. In my panic, I didn't even think of that! I sent him pictures, and he got back to me right away with the good news: I just needed to replace the glass and he could do it the same day.
Not only did he know his stuff, but he provided excellent, professional communication, was prompt, and didn't overcharge me. My tenant says it looks better than new. I'm so relieved that this is behind me, and am so grateful to have found this company.
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