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  • This review is of the Parts Department at Chapman on Camelback. Though customers don't always have direct contact with Parts, my husband and I did, and it was a very positive experience. We recently relocated to AZ from another state and needed to purchase license plate frames as well as some touch up paint for both of our BMWs. Our first contact was with Jess Tays, who was friendly and responsive, and determined to find our less common paint colors in the BMW ordering system. He phoned us as soon as the paint came in, as promised. My husband was also supported by Parts Advisor Ryan Brown when we decided to purchase front plate covers for our vehicles. Ryan's research uncovered that several styles were available, and then he ordered the plates. Jess phoned us when they arrived in a few days, and Ryan made a point of saying hello to my husband when he saw him the second time, which was a nice touch. Another service advisor (sorry we don't know his name) who was working with Jess at the desk on 7/27/16 supplied us with the specific screws we would need to properly mount the black/logo front plates because they didn't come in the kit. The teamwork and camaraderie was evident, and our experience was a good one with the Parts Dept.
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