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  • If I could give 0 stars, I would. I've lived under Vanguard Property Management for two years. In the first winter, we experienced a pretty violent cold snap, causing a grotesque amount of mildew to show up on the wall that was shared with the exterior of the building, which was, coincidentally, my bedroom and clothes closet. After being assured by maintenance that this issue would be addressed permanently I continued to go about business as usual. The following winter, mildew struck again, but this time, it began to drip down my walls, through my baseboards, and through the frame around my window, instead of keeping to itself in my closet. When I called maintenance, I asked why this hadn't been addressed from the prior year. Their response? A rude "[we] would never guarantee anything so stupid... Do you want us to come clean it or something?" I opted to have them do so, only to learn that EVERY BUILDING IN THE COMPLEX had been struggling with this issue and that nothing was scheduled to be done about it. Each time this mildew rears it's ugly head, I've called to have it dealt with, but most recently, I called at 6:15pm and discovered I was in the hands of "24-hour maintenance." The rude and angry dispatcher told me that my issue "wasn't important" when I stressed the volume of mildew and my concern that the radiator had stopped working. She remarked something about it being an emergency line and that they'd deal with it later. Easy to say when you're in a heated office when it's 28 degrees outside AND inside my bedroom. Every single time I try to deal with any issue with this leasing agency, their office is rude and unprofessional. I am shocked and appalled that not only have I spent 24 months of hard-earned money on rent in this disgusting facility, but that they have had the audacity each year to raise the price! If I could see where our money was going, I'd gladly pay it, but since it seems to be going to the paychecks of their awful staff, I'll take my money elsewhere. Do yourself a favor and move back in with your parents or live in a van down by the river. Vanguard doesn't deserve your money!
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