Ordered online but when we got there on a busy Fri @6pm there was no one at the pickup register and quite a line at the order register. After standing at the pick up register I had to skip the line which is awkward...one kid working register was not enough. Anyway subs were ready by then. The steak n cheese was ok but didn't seem toasty...was soggy by time we got home. Didn't like the italian at all...ham too smokey for me, had no pepperoni and we got no pickle. Our fav is still Cousin's subs!