Magnificent in theory.....Hubby and I just returned from our stay at the Palazzo Upon checking in I tried the $20 "free upgrade request tip" and it worked like a charm. I'm sure the fact it was my birthday didn't hurt our chances either. Sweet clerk upgraded us to a high floor with a strip view directly across from Treasure Island so money well spent.. It's absolutely beautiful,. opulent in fact, each room is a "suite" with a sunken living room in addition to a awesome bathroom with separate shower and HUGE tub. Typical upscale Vegas accommodations really. Service on the other hand sucked for lack of better word. We arrived Sunday and didn't get our room serviced until Tuesday after I called down to the front to complain. What pissed me off though was on Monday around 4pm I saw whom I assumed was some sort of housekeeping supervisor per her uniform and "attitude" walking past our room after I stuck my head out of our room to ask when we'd get fresh towels, etc. I was polite and asked her if she could tell me when we'd expect to see housekeeping and Miss-Thing didn't even make eye contact with me nor slow down when she replied "I really don't know". The hotel seems to be short staffed by what we could see and overall seemed to be the common attitude of so many of their staff. Snooty and irritated to be asked to help. Restaurants were good but expensive (will write separate reviews on Lavo, I Love Burgers Grand Lux Cafe, Del Toro and Dos Caminos), weather was unseasonably chilly so we didn't get to use the pool much but it was beautiful. AND they charge you an extra $19 per day for some BS "resort fee" for their Internet and workout room access regardless of whether you'd use it or not which we didn't (sorry I don't schlep a laptop with me on vacation and the only workout I get while on vacation is my right arm lifting a martini glass!) We usually come back from LV with a little in our pockets, not at the Palazzo. Hubby swears casino's can control how tight and loose their machines are and I believe that after this last visit. Slots were TIGHT but I guess while they're called a "one armed bandit"? Also, very smoky in the casino. We've been to most of the hotels on the strip in our visits to LV but I'm not sure that we'd stay here again due to the overall a-hole attitudes of many of the staff. So many other great choices in Vegas!