Customer service is a given:(... If someone is telling you what another Starbucks charges them just do it. We are curing cancer here, it's coffee! To upset someone that much over a dam price of a drink at 9am, really (Lynn) was her name, come on!!! She didn't even apologize after I had to get the store manager to be charges correctly! Luckily for Lynn her store manager knows customer service well & gave me my drink for free!