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  • This is the first time and definitely the last time we will come here. The only thing I will rate this experience on is the service at the restaurant near the entrance. We sat down at 1:55 for lunch at 2:18 as I'm typing this our table still doesn't have its drinks for everyone seated here. We had to complain to the manager who talked I've rme the entire time I was speaking to him. The server (the ONLY server) had 5 parties including us. Granted they were large parties, but his manager should have stepped in and helped him out. Finally the server came to us and took our food order, and actually stopped listening halfway through the order. I stopped talking and he waited about 20-30 seconds and said "I'm sorry, what?" As he finally looked back at our table. We finally got a new server about 2 minutes ago, who got thrown in the mix and is nice but is in a position to not. Rectify anything. The challenge here is 100% management and their lack of leadership. None of these instances would occur if they knew what they were doing and were better coached in training and customer service. We are still pending our food order. We are now 30 minutes in and our table finally got all of its drinks. (Will update after food comes) ----Waited about another fifteen minutes for food. Order came out incorrect. Finally the actual manager came and talked to us. She apologized for the service and comped our lunch, she also gave us a free hour of bowling for our family. We will not be using it however. It was our first family outing there and combining it with the service, and the little one burning his fingers when he tried to eat his chicken tenders, it was too much to take a second chance.
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