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| - To sum up Dollar @ PHX in a few sentences I would say, they are the type of place that works hard to fee you and upsell items through fear, omission of facts and deception. You should read the bad reviews here and BELIEVE them and if I was you, no matter how cheap of a rate you got, just move on. In the end it will end up costing you money, time and add to your stress level if you rent here.
So here is my story. I used airline miles to get a free rental at Dollar. I read the Yelp reviews just before we left and knew some of the "gotchas" to watch for (I wish I had done this before I booked). Honestly, if it wasn't such a headache to change the reservation (since I used miles) I would have, but chose to stick it out.
When we got to the counter (after what seemed like a 20 minute shuttle ride) I told them I had a reservation and my name. The attendant asked why I was visiting and I told him for Spring Training. So here is where it starts, he looks at me and my husband (and our 1 suitcase) and says that we will never fit us & the suitcase in their compact car (what we booked) because they only had tiny 2 door compacts with a hatchback. I tell him we will be fine, we drive a mini regularly and I can't imagine they are smaller than that! He grumbles something and moves.
Next he asks, do you want FULL insurance or MINIMAL insurance. The catch here, I want NO insurance and he doesn't give that option. When I say, I want NO insurance he says, well cars get really beat up at Spring Training if you have a problem and the car is out of commission we are going to charge you a hefty price all the days it is out of commission. Yes, because I am obviously going to park the car the baseball diamond and let people have at it. Ridiculous. We move on. NO insurance. You are covered by your own car insurance and we have additional insurance via our credit card, so it really is a useless added on fee.
Then he asks if I will pre-pay for gas or fill it myself. I choose the latter. What he fails to tell me and what I knew from Yelp and the receipt (because I searched it out), was that they REQUIRE you to have receipt when you return the car proving you filled it up within 10 miles of the return location. If you don't, they charge you almost $10/gallon!!! So at any rate he grumpily tells me where to get the car and when we go down there are literally 20 cars that are all 4 doors and pretty spacious compacts (we got a Nissan Sentra). I guess between me signing and getting my car all the tiny hatchbacks got rented? Yeah. Oh and when you leave they make you show them your driver's license again, which was annoying since I had packed it all back in my bag and had to dig it out. I am sure this is because they charge you for each driver and since we only had one on the contract they did a double check.
We returned the car and made sure we were not charged anything, but it was a kind of nagging annoyance. A company should just be up front about their charges and policies and let the consumer decide what they wish to do. This cat and mouse game of deceit and gotchas is just unprofessional. I will never use Dollar again. Unfortunately, I think it is Dollar's way of doing things, check any other airport and you find the same complaints!
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