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| - I really wish I would have read other reviews before deciding to do business with Zales. My experience first led me to not want to do business in their brick and mortar location, however now that I have seen that a majority of customers have terrible experiences and the corporation is doing nothing, I will not be using them as an online retailer either.
The first negative experience I had was when I was simply going to pick up an online order that had been delivered to the store (4-21-15). While I understand that the sales associates on the floor were currently helping customers, I am used to (at the very least) being acknowledged. Employees at stores where I spend a fraction of what I spend on jewelry are better at showing that they are aware of my presence and that someone will help me shortly.
Once the sales clerk acknowledged me and found my item she proceeded to remove the pricing from my purchase without showing me that my item was intact, or for that matter really letting me look at the online exclusive item I was just now seeing in person!
Then without even attempting to offer me a warranty plan or any type of upsell (I'm a female, it's a men's watch, perfect opportunity to see if I could use a warranty plan for this obvious gift), she wrapped it (as offered by her and accepted by me), put it in a bag, slapped in on the counter and sent me on my way.
After this experience we called it an unfortunate evening but were happy to be done...then it needed resizing.
Given as a gift the very next day, we needed a few links taken out asap and I promptly returned. Since my fiance couldn't join me I brought a properly fitting watch of his and an idea of how many links needed to be removed. After experiencing the same feelings of invisibility once entering the store, the sales clerk that eventually helped me immediately questioned me in an almost accusatory manner about my watch being purchased from them.
I was asked for a receipt which I began to pull up on my phone but not before it was implied that without his wrist, she couldn't size it. I informed her that I had brought a properly fitting watch and she took it from me and proceeded to ask a complete stranger to put it on to see how it fit! I told her that was unacceptable and to just remove three links from the new watch.
After removing the links without ever having received proof of purchase, she returned to me at the counter and handed me the loose links, I had to ask her for a bag to put them in! I was then given my item and nothing was said, no "thank you", no "have a nice day", nothing. I am completely done with this business and hope others will avoid it as well!
Congratulations on losing the business of a soon to be married woman who gives gifts mostly of the precious metal and accessory type (I'm sure your business plan doesn't acknowledge me as being visible either).
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