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  • This place loses out due to poor customer service, which is a shame, because the food is good. it didn't used to always be this way. It used to be good food with a friendly, attentive staff, but then they changed management. Our first experience with the new management and staff wasn't great. Service was slow, but we figured they must be busy so we let it slide. Then we bought stuff from the market. They have two registers side-by-side--one for the market purchases and one for the restaurant bills. We went to the restaurant register so we could pay for our market purchases along with our meal. First of all, we got ignored and had several customers taken before us, despite the fact that we were there first. When they finally decided to acknowledge us, they told us we couldn't pay at that register since we had a market purchase. Rather than just sliding over to the next register and taking care of the purchase there, they made us wait in line again. Finally we checked out...and were overcharged. We didn't realize this until we got home and by then it wasn't worth going back. We decided to give them another chance and went back a few weeks later. This time the service was even more slow. 15 minutes passed before we even got our water. 45 minutes later our food still hadn't arrived. The waitress kept speeding by our table and ignoring us. We snarfed our food down fast when it finally got there since we had to get back, and went to pay. Long wait again as we got ignored for other customers who came after us, and then they overcharged us. Again. Fortunately we caught it this time. They hastily made the correction, without so much as an apology. Rather, they acted annoyed that we were holding them up. How about getting it right the first time if you don't want to do it again? So that was it. I don't think we'll be going back. It's really a shame, because the food is delicious and this used to be one of our favorite places. It's just a shame that the new staff sucks. I can get good food elsewhere and not be treated like garbage and overcharged.
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