Great staff, very kind and easy to tell they care. My Newfoundland had started to go downhill fast and it was discovered he has a large mass in his stomach. It was a sad day. Dr. Jaffe was wonderful. She called me from the office at 8:45 pm to go over options. My only issue was when my dog was to have an ultrasound I had to bring him in at 10am and he wasn't able to be seen till at least 4pm on what turned out to be the last day of his life. I just wish I could have been with him longer that day as it was clear he wasn't doing well. I know he was well taken care of while he was there and I don't for a second doubt it was in everyone best interest to have him there that day. Vets are not cheap especially at the end of life stage. Dr. Jaffe was sure to provide all the options and never did I feel like she was pushing a more expensive treatment. This is the vet you want your pet to go to if you live anywhere in the area.