I'm from Chicago. This is a Chicago staple. You have to know what to order, not everything is great. After reading some reviews there seems to be a misconception about the Italian beef and oil. The beef is cooked in beef stock with seasonings, so what you see on the wrapper and the liquid that comes with the sandwich is not oil. The right way to actually order this sandwich is dipped, so that the entire sandwich gets dipped in the stock before its wrapped. I order mine with sweet and hot peppers on top. It's the best Italian beef recipe you can ask for. Their cheese fires are amazing. I would say salads are the #2 best item as well as hot dogs obviously, followed by the chocolate shake. Nice to see this chain make it out to the west coast.