Five minutes and six bucks...that's how much/long it took them to make my wedding shoe fit me! My one foot is smaller than the other and slid out of my shoe when I walked. It was just a matter of shortening the strap that held my heel in but I was worried it would come out looking all messy if I had it fixed. Well, it came back looking as if it had come straight from the store! They did an excellent job!! Make sure you bring cash along with you though..they do not accept credit cards.