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| - When booking an appointment at this salon, I was under the impression that I would have a personalized experience with a consultant who would take the time to get to know what I was looking for, what I was comfortable with, and what I disliked. That's what an appointment should be like--otherwise, it's just shopping. This was not my experience. On Saturday 3/11 I arrived for my appotment and was immediately told to wait. After 15 minutes of waiting I was told that the salon was full today and that my consultant would be "giving love" to multiple brides at once but that wouldn't affect my experience. Up until this point, I'm understanding. I know that Saturday is a busy day for bridal shopping. Needless to say, it did. I could hardly tell when my consultant was speaking to me or one of several other brides and entourages--mostly because she didn't take the time to learn (or look at her paperwork) my name. Apart from the lack of personal attention, I felt pressured to go out on the pedestal outside of my dressing room (the curtains for which were never completely closed) and stand in a room FULL of women in a gown that barely, barely covered my body. I was then told I was just being shy, when in reality my body was barely covered in any decent way. What was probably the most demeaning was the fact that ALL BUT TWO of the seven or so dresses we picked out could even remotely get onto my body. And even if they had, they weren't my style because, as I saw it, unless you were a size 8 and under and wanted strapless/spaghetti straps, you had little to nothing to look at. Even the dresses with sleeves were more revealing than it was worth and, you guessed it, wouldn't even get onto my arms. I'm an average-sized woman. I had no idea I would be made to feel so out of place and so disgustingly big. So, apart from feeling absolutely neglected and as though I was in somebody's way, I was forced to think that somehow my body didn't work for your dresses and that it was my fault. That's ridiculous. You would think an industry largely run by women, for women would THINK of women in a more conscientious way. I left in tears. I can't even fathom a worse experience for my first time trying on dresses. So a note of advice: stop overbooking (you're losing more sales than you think) and stock dresses for the average woman. Also, overhearing consultants discuss how unrealistic another bride's low budget was and how they just needed to get her in a more expensive dress to convince her to up her price was quite simply tacky and disgusting. They didn't even bother to notice other clients could hear their greedy, snide remarks. There was no air of care at all, just about making the sale to as many women as possible. You have a beautiful store here and lots of potential, but maybe focus less on how much money you can make in one Saturday morning and more about the clients themselves. I promise that word of mouth and positive reviews will bring more revenue than jamming the place full of as many potential buyers as possible. I will say that the place I eventually found my dream dress at was a normal salon (not plus-size, as I thought I would HAVE to visit after a terrible experience at BBAZ) where I could actually fit my body into sample sizes. So, clearly, this salon just refuses to have reasonable sizes on hand that other salons treat as simply logical or natural, which I believe is a definite red flag.
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