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  • I've rented vehicles from Dollar many times before at different location and overall it's been a enjoyable experience. I've always used their mobile app on my phone. The last couple of times when given the option to prepay for a reduced rate I've only been allowed to pay a portion of the full rental amount. This most recent experience was at the Las Vegas Airport, being a Dollar Express Member, I've always been able to avoid the counter and go directly to the garage to pickup my car. This time I noticed my name was on their Express Member Board. The Dollar Exployee in the Booth was helpful enough and took my information and input in the computer. She explained my reservation was handled by CarTrowler, I really didn't pay much attention, it was later and I just wanted to get to our hotel. When I went to select a vehicle in either area 7 or 8 there were only two Toyota Yaris to pick from. In hind sight I should have gone back to the Booth and questioned why the Compact or larger vehicle I paid for was an Economy Vehicle (Yaris). We drove the Yaris during our stay in Vegas, the air conditioning worked fantastic in the 100 heat, however being 6'4" tall the Yaris was a tight fit. Returning the Yaris was a breeze, Dollar Staff was extremely efficient. When I got home, I called Dollar to ask about the reason I got a Yaris instead of a Compact or larger. I discovered after two separate calls that even though the Managers Special on they website clearly says Compact or larger they can give you any vehicle. Additionally I discovered because the reservation was made through CarTrowler, (forwarded from Dollar's own Mobile App without notice or disclose) this rental did not count on my Express Reward or my Southwest Airlines Rapid Rewards accounts. Dollar did offer to refund me the difference between the Economy Type/Class vehicle and the Compact Type/Class I reserved. I would not have rented through Dollar's Mobile App had I known by being forced to use CarTrowler I was giving up benefits under both the Dollar Express and Southwest Airlines Programs.
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