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| - Here's the lowdown:
Grand Café is a comfortable place to grab good eats at a decent price. (4 stars)
Unfortunately, the service isn't so good. It's unreliable--on the average, your server will be polite at a minimum, but nothing to rave about. For instance, one kid has a tendency to take your table's order without writing anything down; not bad for simple orders, but I haven't had the opportunity to test him with a particularly picky order yet. It's admirable that he has the ability to remember the table's order, but it definitely doesn't leave you with the feeling that he cares. (2 stars)
Thus, I have to leave this place with an average, 3-star rating. If service improved, I would have no problem rating Grand Café 4 stars, especially since their food warrants it.
On a side note, the hostess & several waitresses (different visits) have informed my family & me that the Boarding Pass specials are only valid with the purchase of a beverage. They directed me to the "fine print" on their specials sign/advertisement, but thanks to my ability to read, I was able to discern that the sign/advertisement DOES NOT indicate any such requirement. Nonetheless, upon my last visit my waitress informed me that "the system needs a beverage on the check for each special in order for the special price to be honored." I'd give this place 2 stars, but the food is worth the crappy service. Just thank the wait staff with a smaller tip accordingly and enjoy your cheaper, delicious meal!
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