This place is horrible. We were there to look at Fiats. My husband had talked via the internet & email with some management/sales person from this place who assured us that YES, 3pm would be great. Her email specifically said that a car would be waiting for us to test drive and we were on time. No one had a clue we were coming, the "saleslady" we got plunked down with knew less about the car than my Husband did, and after she sort of got her crap together she said she was going to get us a car to test drive. After sitting at her desk alone for 20 mins+, we got up and left. It was 3:50pm by this time. We drove about 20+ mins to get there for nothing. There wasn't even a car in the showroom for us to look at or sit in, etc. When we left I told the receptionist why we were leaving and they lost a sale, she didn't look too concerned. They just didn't care at all we were there or make any effort at all. Funny thing is, if you call, the hold message talks about how the 'Jim Shorkey Family' treats you so well and all that. I would NEVER recommend anyone to go here. The reason you don't see many Fiats around Pittsburgh is you can't buy one, they don't want to sell you one! What a waste of time and gas.