So I'm gonna get pretty specific in this review because the other nights meal at this ihop branch was pretty insane and incredibly frustrating!
My fiancé and I went on a Tuesday night hoping to get some pancakes!
We arrived and waited a good 10 minutes before being seated in the near-empty restaurant.
Once we were seated the waiter came and asked, "is water good?" He seemed pretty frazzled so we just stuck to water. When we were ready to order he seemed confused by my request to substitute pancakes for waffles on a dish and just said it'd be easier if I ordered a bunch of sides instead of the meal.
I was skeptical of what it would all add up to but I didn't want to make things more complicated for him so I just waved it off and said sure. My fiancé ordered a chicken fried steak dinner and when he'd ordered the waiter asked if he wanted gravy (which is pictured with the meal) and when my fiancé said yes, the waiter asked "what kind??"
When my fiancé said whatever's normal the waiter just nodded and then left.
Then we waited for close to 45 minutes before we got our food, watched as 3 different groups were seated, received their food and then ate and left before we received our dinner which came out all sorts of wrong. I was given too many pancakes, my fiancé's gravy wasn't there, I was missing sauces, butter, and my fiancé's dinner was missing the pancakes that were supposed to come with it.
When we finally got all that was originally ordered we started to eat. My fiancé's food was cold and then as he tasted the "gravy" found out it was actually just warm caramel sauce.....
When we finally got the bill we were overcharged for 3 meals when we'd just ordered 2 and when we brought it up to the waiter he asked us if we wanted the extra meal brought out for us to go......
When I told him no we'd just like him to change the check he said we needed to go to the front desk to change the check and pay.
So when we took the check up and waited at an empty front desk for nearly 5 minutes next to a man who was waiting to be seated, he looked like he'd been there for a while waiting...
Then when someone finally came up to the desk she seated the man waiting. When the woman at the front finally came back I explained what had happened and she took the check and disappeared into the kitchen for almost 10 minutes. When she came back she was rude and dismissive as she closed us out and basically shoved the receipts at us.
We left the restaurant nearly two and a half hours after we'd been seated.