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  • I've bought a kitchen from them previously. (Atherton location) This time, the reception was as friendly as possible. ***** for her! She directed me the dishwashers. I walked back and looked around ... and looked around ... and looked around. I opened the dishwasher doors and made audible comments within 4 feet of an employee. I pulled out the drawers, I moved the racks, adjusted the tines; nothing drew any attention from anyone. This, and every other employee, was deep -- really deep -- into big-time conversation with other people. Nobody said to us (my party was two), "Hello, I'll be finished in about 10-15-20 minutes, and then I'll be glad to help" or "Hi, let me call someone else who will be able to help you sooner." Nothing. Other than the great lady up front, I had no words with anyone else at Ferguson. Ugh. The two star review is for their beautiful displays and the terrific receptionist. Ferguson, get a clue on good service of customers, especially repeat customers, even if they don't have an appointment. Moral: I drove over to Lowe's and bought it from them. So there.
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