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| - **This is post may offend some people** I'd like to give that warning before I continue. I was offended watching it take place.
I am from California. While I know that the citizens of Nevada tend to be more inclined to racism than those of us who live in very inclusive, more multi-cultural areas such as San Francisco or Los Angeles (speaking from personal experience, that's not a judgmental opinion lacking base), I strongly feel that there should be an heir of professionalism to be upheld in ALL customer service-related jobs, including food.
On this date, upon approaching the line to order a female Black employee who seemed to be a manager & maybe the asst. manager, who was an older woman verbally assaulted two Hispanic employees. They thought the two employees were speaking to each other in Spanish, so Black girl (manager) started yelling at the top of her lungs "NO SPANISH ON THE FLOOR! I DO NOT WANT TO HEAR ANY SPANISH AT ALL! ENGLISH AT ALL TIME! I DO NOT WANT TO HEAR ENGLISH AT ALL! NOOOOO SPANISH!!!" Repeatedly she said this, then she walked away. The other older woman/asst. manager chimed in on the humiliation. She gave me my food bag, but didn't give me my drinks. I told her, she said "Oh. Well he got the bag, how was I suppose to know you got drinks". Well, doesn't the screen above say the orders? As well as the receipt in my hand. She couldn't even speak proper English & apparently was unable to read the order screen because she was so worried about yelling at someone for speaking, but was happy to yell about Spanish that wasn't even being spoken!!!
I am Black, but I am also Puerto Rican. Coming from the Bay Area, you don't often witness people who speak Spanish being treated like that in a place of business. The women were not even speaking Spanish!!! They had very heavy Spanish accents, but were speaking clearly in English, as I heard every word they said in ENGLISH, but the Black girl (who was younger than both of these women) started angrily yelling at them! I assume the company policy is to not allow its employees to speak other languages while working. That's their right as an American company to have that policy. The tone and level of humiliation that was given to these women is what I find to be uncalled for. There is a better way to manage than to be so cruel. I'll patron the location on Las Vegas Blvd. to prevent myself from losing cool. The atmosphere of that restaurant within the staff was really uncomfortable.
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