This place has been my favorite pizza place for years. Always had a good experience. Until today. I have very high expectations within the food and customer service business, as I've worked it for about 25 years. I moved away from the area for the last couple years and am just moving back around here. I went here with my girls tonight. They wanted a veggie pizza. I asked the waitress what consisted of the veggie pizza and she told me. We didn't like a couple of the veggies on there and asked if we could sub out any. She went and asked the owner and came back to tell us no. I completely understand there can be different prices for different vegetables. I was ok with hearing, if you sub x or y for z, it will be an extra $1. It was just a flat no. In customer service, you have to be able to bend. You have to cater to the customer in different ways. That was enough for me to say I'll never be back. I'll never give them another $1. If saying no to a veggie sub was that important to them so be it. I got up, tipped the waitress, it wasn't her fault, and I left before ordering. And now, I'll find another favorite pizza place.