After rolling down my window and asking an employee walking through the lot if the driveway right behind me was, in fact, the service department, I pulled in only to be greeted by... no one.
So, I got out of my car and began to try to decipher what door was the one to enter to make my service request. The tinting makes it difficult to tell what's behind the door.
I enter one. Some guy casually greets me and I clarify, "Is this the service department?" The guy confirmed it and asked what I needed. I told him I just needed air (Nitrogen, technically) in my tires.
He took my keys, informed me there were at least 2 cars ahead of me waiting for air and vanished.
No one ever got my name or gave me theirs.
20 minutes later, thank goodness, he returned with my keys and let me know my car was out front.
It was a bizzare encounter.
I won't return to ABC for service. Sticking with Midway. It's much easier to navigate and the service people are much more customer oriented.