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| - this was my 4th visit to Moe's. I originally learned of this restaurant via a birthday party I attended where their wings were served. I have tried whole chicken, wings, pulled pork and catfish. On my first three visits, I ordered and came in to pick up and go. Let me say..the chicken is absolutely the best ever. However, customer service is horrendous. When visiting each time as a carry out customer, I was never treated warmly nor acknowledged. I figured they are busy and the service must be better as a dine in customer. NOT. I came in for lunch with my husband just today. No one was at the front. After a minute or so, a young man appeared and queried if we had dined here before. I advised we had but as carry out. He looked at me with a blank stare and said "whenever you are ready." Assuming this was our signal to order, we ordered and seated ourselves. Our food was prepared and brought out in reasonable time, the food was cooked well, he temperature was good and portions reasonable. During our meal, no one and I mean no one checked in on us. After we finished eating, my husband and I continued to talk and was approached by an employee inquiring if we were finished, so she could take our plates. Both my husband and I noted the service, finished our conversation and used the restroom before leaving. The restrooms were in decent order. Kinda felt as if we were not welcomed. As we exited, the young man attending the bar with no customers, said nothing. The young lady who cleared our plates yelled "thank you and have a great day!" Customer service is huge to me. So huge that your food could be outstanding but your service is poor and I would never return. Well that is the case here. Our family will never spend coin here again. Great food but just about THE WORST service I have experienced in a long while.
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