I just went for the first time last weekend with my son who is one. They have a special area for children three and under so we went in there. They have this platform in one corner on which my son was playing and he was accidentally knocked down by another little boy wanting to play. He ended up faceplanting the wooden floor and had a horrible bloody nose. It was his first, so I was obviously a little freaked out, but the staff responded so much better than I would have even expected! Within minutes, they had medical personnel ready to check him out, the director came in and apologized, making sure both my son AND myself were ok, an employee rushed to get ice for him and cleaned up the blood without a second thought. I really appreciate the way they reacted and honestly the way they comforted both of us.
The only bad side is they charge full price for anyone over the age of one... but I can overlook that given how well they took care of us and the situation.