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  • I've shopped here a few times and the service is never anything special. I have never had an employee offer help, let alone acknowledge me whenever I walk into the store. That never bothered me much, but I always appreciate when employees do. Tonight I walked in with my boyfriend and found something I wanted to buy. We walked up to the registers and were third in line. There was one employee ringing up a customer and, while she was, the line was growing. We had no problem waiting because we both understood what it's like to work in retail, but we both heard her ask for backup from her fellow employees. No one came to help her like she had asked. My boyfriend saw some employees nearby and asked one of them to open up a register. She really didn't seem happy with his request and seemed annoyed, but she did it anyways. When it came our turn, we walked up to her and my boyfriend thanked her for opening up the register to which she immediately snapped back, "You must really be in a hurry." I wasn't happy at all with her tone and was surprised she said that after he made a point to thank her. The whole time she rung me up I felt an odd sense of tension between her and my boyfriend and I was oddly uneasy. Her comment was very unnecessary and rude, and almost made me second guess giving the store my money. I did anyways 'cause the shit I bought was cute, but I have never been helped by any of the H&M employees at that store and, the one time I've asked, I was made to feel like I was an inconvenience. Not nice at all.
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