First off, this place is AMAZING! My wife and I come here three times a month at minimum. It's the go to place! We split Factory Nachos and a strawberry lemonade. Over the years I can count ONE time that our nachos were unsatisfactory and when we talked to a manager they took excellent care of us! The only reason for the one star is the occasional bad server, But that's very rare. We'll typically leave a twenty percent Tip without hesitation. Defenitly recommend!