I ordered a glass of beer and a spicy Polynesian poke bowl at 11:49. I finally received my food at 12:19 after I got up and told the cashier something. This is the second consecutive visit in which I waited for my food for thirty minutes, which is why I wrote this review. I've only visited this location four times and half of my visits have been less than ideal. What appalls me the most is that no manager or person of authority came out to say a simple apology. I get that lunch is busy, however, it does not pardon management from apologizing to their guest for waiting longer than normal for their food. As a restaurant manager myself, I've gone by the motto; "avoidance is acceptance". I know long ticket times is not the norm, but if the lack of accepting responsibility and not apologizing to your guest is, it might be a while until I return to this location, let alone recommend it to friends and colleagues.