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| - Had a pretty sour experience here on Canada day.
After being seated, I ordered a Sapporo that was part of their after 9pm half off special. When the mug arrived, close to 40% of it was filled with foam. I grabbed the attention of a server, who asked me to drink from it so they could pour more (which is a little strange that they'd do that instead of just giving me a new one), and then asked me "you know that its half off right now right?" as if that was an explanation or a reason enough to serve something like that.
I ordered some sashimi (always delicious, I don't want my bad customer service experience to defer from the fact that the sushi and sashimi is always the bomb here!), a roll and a beef sukiyaki. Mine was intensely overpowering with sweetness (my friend had ordered the same thing and we tasted each other and agreed that his was much more balanced flavor wise)
Finally, when it came time to pay, I paid with debit. Their machine came back as not completed, and I immediately saw that it was charged from my account. Their owner or manager came by and said that he was going to have to call their card machine company for trouble shooting.
He came by after a few minutes to argue with me that I had not paid them, even though I showed him earlier that the money was taken from my account already, and he wanted to charge me again. I was already being inconvenienced for my time as I had to wait for him to sort out his issue between their restaurant and their credit card machine, and now I was being accused of not paying.
After finally reaching out to their machine's company for troubleshooting, he came back and confirmed that I had indeed paid for my meal. I think a little gesture as we wait would've gone a long way (its not very hard to say: Sorry folks, give me a minute to clear things up with the machine here, are you guys comfortable? Could I get you any tea or anything?) but I never got any form of apology for wasting my time.
Just food for thought if you decide to come here, your food will be pretty good, but hopefully you don't run into any bumps on the road while you're in here because no one seems to be trained on how to properly treat a customer.
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