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| - First let me say, I was super excited to have the opportunity to use this company not only for a high tea event, but others in the future! After several calls & little to no follow up with solutions, I'm very sad to have to write this review. I was so looking forward to a high tea party for 12 that I had already bought & paid for via charity, and was not able to use once requested. I became pregnant, and very sick my first trimester, realized the certificate had expired & called to see if any means of consideration could be made since I had spent several hundred dollars on the event. I was happy to significantly reduce the size of the party, cost, etc. & no compromise could be made at all. Being a high end retailer, specializing in customer service first, making exceptions to stay in business another year after 55 years....I can see why this company has very low ratings, does not have a good word of mouth reputation, and has recently sold the company, since clearly they do not make good business decisions! Keep looking....much better catering companies out there to choose from....from a service standpoint for sure!
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