To me a five star establishment surpasses all levels of service.
This place's ambiance and decor is relaxing yet has lots of character. It's dim but well lit enough to do some studying or any kind of work (which you'll see many people do here). Lots of little statues and books that give it character.
The actual product is great. I ordered an iced golden lychee tea and a ham and cheese croissant. Both had lots of flavor and I thoroughly enjoyed it along with the ambiance.
The service is fantastic. A friendly hello as soon as you walk in, everyone looks relaxed and happy, and for the most part they leave you alone to enjoy your coffee/tea unless you need something. I received my tea in a few minutes after ordering and croissant about 10 minutes after ordering.
The price is very reasonable. For my tea and croissant sandwich, I paid about $9. I love that some places keep their product high with reasonable pricing.
Little add on- The place is extremely clean including the restrooms and there are tons of options from coffee to tea to desserts to smoothies to specialty drinks and some sandwiches. Will definitely come back and look forward to trying more things!