I bank here quite often and usually have no complaints. However, I recently had to see a notary (free service to BoA clients) and had to wait more than 30 minutes for one to assist me w/ a special circumstance (the first bailed out FAST when she learned that it wasn't going to be a quick seal stamp and signature). I ended up having to leave in order to make it to another appointment in Tempe in time. Thank goodness there was a BoA branch right on Mill Ave! A notary named Chris was able to assist me w/o making me feel like I was inconveniencing her!