We came in on a Sunday right at noon. There was one other family inside. We are a family of five. We ordered a 6" cheeseburger sub, cheese ravioli, a small NY Pie, and a calzone. We waited FORTY-FIVE MINUTES for the order before I got up to check on it. The sub and ravioli was on a shelf and was handed to me basically cold. The pasta didn't even need to be blown on before I fed it to my 10 month old. Another ten minutes went by before my daughter's pizza and husband's calzone came out. The pizza was good, but the calzone was doughy and not thoroughly cooked -- amazing for an order that he waited almost an hour for!! My son enjoyed his cheeseburger sub. I went up to pay as we were leaving (the credit card machine was down when we ordered) and the manager did comp the calzone. It was $38 and not worth a quarter of that. Bummer of a visit and no extension by the management to apologize, explain, or invite us back.