This review is generous in my opinion. Confused as to why there are so many 5 star reviews when the service that Fix it Floyd provides is less than stellar. The whole process was bizarre to me. Non conventional way of running a business. Upon contacting Fix it Floyd for a few minor repairs at my condo I was directed to email the business with a list of repairs and to include pictures. They literally do not answer phone calls. Nor return them. My hot water heater needed to be replaced. I was charged over $900.00! For the hot water heater alone. I knew at the time it was outrageous but didn't really have too many options. The removal was what got to me. The hot water heater was removed from my garage and drained in my condo complex parking lot. I understand that in order for the removal the tank must be drained, along with any other calcium or sediment buildup. The technician must of felt like he had to reinforce that there was quite a bit of calcium because he was digging it out of the tank. After he left I looked outside my garage out of curiosity. The sediment/calcium was all over the parking lot. I live in a gated community with a strict HOA. I had to clean the mess up myself. It littered the rocks, I had to use a handheld broom to scoop out the calcium from the rocks and sweep the parking lot only to spray it down and sweep again. Long story short. He left a huge mess for me to clean up! I had to email the company to get my bill. They failed to email me an invoice. I was not impressed at the level of service I received. I would not recommend this company to anyone else.