Most rude manager I've dealt with in awhile. I simply ordered a tea with cream, but asked for coconut milk because I have a dairy allergy. She tried to charge me for a full latte stating that they had to charge me for the very small amount of coconut milk I'd asked for. I have never had this issue at any other Starbucks. To top it off, I don't know how you manage to mess up tea, but it was very burnt/bitter tasting. I'll be going across the way to Lola next time.