| rev:text
| - Stopped in once to ask about my laptop battery not charging (I had read Dell Diagnostics and support threads, but wanted to take it in first before I got into buying parts). The visit was probably 10 minutes and the guy at the counter literally just turned the computer on to see the "not charging" message, turned it off and directed me to Batteries Plus. Needless to say I was a bit surprised, but I thought maybe he was trying to save me some money.
So off to Batteries Plus I go, where the only battery they had in stock wasn't a complete match and did not work on my system. They offered to order me a replacement battery for $170, but I figured I could get a better deal online. So I ordered a replacement battery and AC adapter just in case. Both come and I try them with no success. My computer won't recognize the new battery. While testing all this I realized that there was a BIOS update I needed, but wouldn't run because my Dell battery didn't have enough charge and the replacement battery wasn't recognized.
So I went back to Data Doctors with all the parts and explanation of what I had found. I suppose I should have turned around as soon as they couldn't take my credit card info because their router was down (not good for an IT/computer company to have IT issues). For some reason they asked to keep the replacement AC adapter, but not the replacement battery only to call me 2 days later and ask for the battery (never mind that their hours mean I am late to work if I have to stop by). So by Friday afternoon, after having my computer for 5 days, I called to check on it because 5 days seemed like an awful long time to have my laptop. They told me almost word for word what I told them was the problem on Day 1. The diagnosis was that I needed a Dell battery and not a generic replacement. It took them 5 days to tell me that.
They also told me they had discovered some Trojan viruses on my computer. I was skeptical since I have been shelling out money to McAfee for years. So when I got my computer back I ran a scan, which came back negative, but when looking at the scanning history, I was reminded that McAfee did find 4 viruses 2 YEARS AGO and had quarantined them.
I am glad I got my laptop back when I did and am sorry I didn't ask for a refund because the only thing Data Doctors did for me was prevent me from having a usable laptop for a week. I certainly don't need them to order me a Dell battery, when I can do that myself. I was under the mistaken idea that a computer repair company would have spare parts to test systems so that I could have diagnosed the issue before having to go out an replace parts one by one. I should have called my company's IT department back in Virginia because they would have been more helpful.
I can't speak to other locations, but I will never patronize the Ahwatukee store again. I did ultimately resolve the problem when I found PHX CPU. Since I had pretty much done all my own diagnostics, I realized it was either the DC power jack or motherboard. Thankfully, it was the former and PHX CPU replaced my power jack and my laptop is running perfectly again.
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