I have nothing bad to say about this place. My mom and I went to purchase a wedding gift for a friend and we were very pleased with the customer service, Jared was our first stop then we browsed around Arrowhead Mall and, of course, ended up where we started. A review below stated that they didn't like that they were selling teddy bears? I totally love that.They sell them for $12.99 and proceeds go to St. Jude Children's Research Hospital. We, of course, purchased one. It's for a great cause. Not everyone is blessed with great health so why not contribute when you can, right? I will be back soon b/c I saw this white gold/yellow gold diamond cat necklace that I am ABSOLUTELY in love with!