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  • What a terrible experience! I frequent JJ several times a week and stopped in this morning. The manager, Abby, was at the register and on the phone. We made eye contact and then she crouched down behind her register (while still on the phone, whispering). NEVER once did she say, I will be with you in just a moment. I stood around for several minutes before I finally just left. Once back at my office, I called the location to get a number of the corporate/franchise office or supervisor and spoke with the manager (who admitted that she was the one on the phone/register when I came in) who remembered me coming in. Her excuse for not acknowledging me and taking an order was that she was really busy. She denied hiding behind her register or whispering on the phone but I was there, I saw her do it. NEVER ONCE did she say, I am sorry for your experience, let me make it right. NOPE, she was rude on the phone to me, refused to give me any phone numbers and told me I could just try calling back another day. UM, okay. It seems to me, working in a food business myself, that this manager is incompetent, untrained, and extremely rude. Whatever happened to good customer service and an apology and try to make it right for your customer? Just an all around poor experience. This from a daily JJ addict. Definitely won't be going back to this location, not sure if I want this company to get one more cent from my hard earned money at any other locations either.
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