Very unhappy with their over priced services. Paid $282 for a breaker to my air conditioner. Less than 40 min worth of work, the part can't be more than $20. They have a very complex up-selling program in place. I had to have someone come to the house with a very heavy sales pitch just to be told the price of a hypothetical new unit. After reading the reviews, I suspect and hope my unit that they insisted was on its last legs and ready to fail, will last a few more years.
Sorry I called them, wish I had researched the company better.